Privacy Policy

1. Introduction

Welcome to Auto Wisdom ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@autowisdom.in.

This privacy notice describes how we might use your information if you visit our website at www.autowisdom.in, engage with us in other related ways ― including any sales, marketing, or events.

In this privacy notice, if we refer to:

• "Website", we are referring to any website of ours that references or links to this policy.
• "Services", we are referring to our Website, and other related services, including any sales, marketing, or events.

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You: Names; phone numbers; email addresses; mailing addresses; usernames; passwords; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; city and state information (for waitlist registrations and service location preferences); and other similar information.
• Information automatically collected: IP address, browser type, device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. We may also collect approximate location data (city and state) when you register for waitlists or express interest in location-based services.

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To facilitate account creation and logon process.
• To post testimonials. We post testimonials on our Website that may contain personal information.
• Request feedback.
• To enable user-to-user communications.
• To manage user accounts.
• To send administrative information to you.
• To notify you about new service launches and updates. When you register for waitlists (such as our Detailing Studio aggregator platform), we use your contact information and location data (city and state) to notify you when services become available in your area.
• To protect our Services.
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm.
• Fulfill and manage your orders.
• Administer prize draws and competitions.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send you marketing and promotional communications.
• Deliver targeted advertising to you.
• For other Business Purposes. Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience.

4. Affiliate Marketing and Product Recommendations

Amazon Associates Program Disclosure: Auto Wisdom is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. When you click on our product recommendations and make a purchase, we may earn a commission at no additional cost to you.

Product Recommendations Disclaimer: The products we recommend are based on our research, expertise, and analysis. However, we do not guarantee the quality, performance, or suitability of any product for your specific needs. Product information, including prices, availability, and specifications, may change without notice.

No Warranty or Guarantee: We do not provide any warranties or guarantees regarding the products we recommend. All purchases are subject to the terms and conditions of the respective retailers (primarily Amazon). We are not responsible for any issues, defects, or problems with products purchased through our affiliate links.

Independent Reviews: Our product recommendations are independent and not influenced by manufacturers or retailers. We strive to provide honest, unbiased recommendations based on our automotive expertise and research.

Price and Availability: Product prices and availability are subject to change. We do not guarantee that products will be available at the prices shown or that they will remain in stock. Always verify current pricing and availability directly with the retailer before making a purchase.

5. Cookie Policy

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice [Link to Cookie Notice/Banner Settings if available].

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.

6. Your Privacy Rights Under DPDPA

Under the Digital Personal Data Protection Act, 2023 (DPDPA) of India, you have the following rights as a Data Principal:

• Right to Access: You can request a copy of all personal data we hold about you. You can access your data export through your account settings or by contacting us.
• Right to Correction: You can request correction of inaccurate or incomplete personal data. Use the data correction feature in your account or contact us.
• Right to Erasure: You can request deletion of your personal data, subject to legal and contractual obligations. You can delete your account through your account settings.
• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time. This will not affect the lawfulness of processing before withdrawal.
• Right to Grievance Redressal: You can file a complaint with the Data Protection Board of India if you believe your rights have been violated.

To exercise these rights, you can:

• Use the self-service features in your account settings
• Email us at support@autowisdom.in
• Contact our Data Protection Officer (if appointed) at the address provided below

We will respond to your requests within 30 days as required by DPDPA. If we need more time, we will inform you and provide reasons for the delay.

7. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods are:

• User Accounts: Active accounts are retained while you use our services. Inactive accounts (no login for 2 years) may be deactivated.
• Orders and Transactions: 7 years (legal requirement for financial records)
• Consultations: 3 years, after which data is anonymized
• Chatbot Sessions: 90 days
• OTP Records: 24 hours
• Newsletter Subscriptions: Until you unsubscribe. Unsubscribe records are kept indefinitely for suppression lists.
• Consent Records: Retained as required by law to demonstrate compliance

After the retention period expires, we will securely delete or anonymize your personal data, unless we are required to retain it for legal, regulatory, or contractual purposes.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

9. Data Sharing and Third Parties

We may share your personal data with the following third parties for the purposes described in this policy:

• Payment Processors: We use Razorpay for payment processing. Razorpay processes your payment information in accordance with their privacy policy and PCI-DSS compliance standards.
• Email Service Providers: We use email service providers to send transactional and marketing emails.
• Cloud Storage Providers: We use cloud services to store and process your data securely.
• Analytics Services: We may use analytics services to understand how you use our website (only with your consent).

We ensure that all third parties we work with are contractually obligated to protect your personal data and use it only for the purposes we specify. We do not sell your personal data to third parties.

10. Data Processing Purposes

We process your personal data for the following specific purposes:

• Service Delivery: To provide and maintain our services, including consultations, detailing bookings, and order processing
• Account Management: To create and manage your account, authenticate you, and provide customer support
• Communication: To send you service-related notifications, updates, and respond to your inquiries
• Marketing: To send you marketing communications (only with your explicit consent)
• Legal Compliance: To comply with legal obligations, including tax and financial record-keeping requirements
• Security: To protect our services, prevent fraud, and ensure security
• Analytics: To analyze usage patterns and improve our services (only with your consent)

11. Updates to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. Contact Us and Data Protection Officer

If you have questions, concerns, or wish to exercise your rights under DPDPA, you can contact us:

For complaints or grievances related to data protection, you can also contact the Data Protection Board of India as per the DPDPA provisions.